City Computer's sister company Minervia prides itself in providing high quality IT Support services to its customers. Rather then 'fixed packages' like many IT Support company's we offer our clients custom IT Support so they only pay for what they need.
We support a wide range of systems in companies with two employees all the way up to many hundreds.
Within our bespoke service we are able to offer:
- Guaranteed Response Times e.g. 2 hours and 4 hours
- Direct access to specialised IT specialists. This can be via telephone, email or online helpdesk
- Instant remote access via an encrypted link onto PC/server for immediate Support by our technicians.
- Dedicated Account Manager
- Frequent IT Update meetings to ensure you are happy with the service that is provided
- Procurement of IT hardware and Software
- Real-time monitoring of servers to ensure issues are dealt with before they become problematic
- License Management
- Systems Health Audits
- Desktop and Network support
Common operating Systems we support on the server side are Microsoft Windows 2000/2003/2008 Server and Small Business Server 2003/2008 Standard and Premium Edition, and on the Client Side, Microsoft Windows 2000/XP Pro/Vista/Windows 7 Edition, as well as MAC OSX, Linux and Ubuntu.
We also support many other flavours of operating systems please contact us for more information.
We are also able to provide the following IT Services:
- Blackberry software installation and support
- Disaster recovery and business continuity planning and implementation
- Office Relocation Service
