Network Support
Support Covered
- Technical Support for Servers/Network Infrastructure
- Server Maintenance, software patches/updates maintained
- Weekly server/network health and security checks
- Telephone Support (IT Server Infrastructure)
- Server Software License Management
- Maintain Anti-virus/Spyware and Malware Software
- Firewall maintenance (firmware/rule base changes)
- Leased Line maintenance
- SDSL Line maintenance
Desktop Support Schedule
Support Covered
- Technical Support for Desktop Users
- Building New Computers (Install O/S, Software, connect to network, train user with new computer)
- Rebuilding/Repairing Existing Computers (ex parts)
- Software Patches/Updates for all users
- Maintain Anti-virus/Spyware and Malware Software
- Fault logging via either phone, email or website
- Weekly fault logging report on request
- Desktop Software License Management
- Liaise with 3rd Party Software Suppliers
- Liaise with 3rd Part Hardware Suppliers
